Complaints at Awsworth Primary and Nursery School
At Awsworth Primary and Nursery School, we are committed to creating a positive and supportive environment where every child can strive to achieve their BEST. We understand that, occasionally, concerns may arise, and it is important that these are addressed openly and constructively. This page outlines how we handle concerns and complaints, ensuring that the voices of parents are heard and that we work together to improve outcomes for all pupils.
Our Approach to Concerns and Complaints
Sometimes things do not go as expected. When concerns are raised, we welcome constructive, well-intended conversations with parents, as we believe collaboration is key to resolving issues effectively. Our approach is grounded in our vision and values — striving to achieve our BEST means being open, respectful, and proactive in working with families to find solutions.
We aim to engage with parents as early as possible to understand their concerns and to work towards a positive resolution. This collaborative spirit helps us maintain the strong partnership between home and school that supports every child’s learning and well-being.
When to Use the Complaints Process
If, despite our best efforts, a concern cannot be resolved informally, the school has a clear complaints process that parents can follow. This process ensures that all concerns are handled fairly, transparently, and promptly.
- Step 1: Raise your concern informally with the class teacher or a member of the school leadership team.
- Step 2: If the issue remains unresolved, you may submit a formal complaint as outlined in our complaints procedure document.
- Step 3: The school will investigate the complaint thoroughly and respond within the specified timescales.
- Step 4: If necessary, further steps including a formal panel review may follow, ensuring your concerns are fully addressed.
Please refer to the attached complaints procedure document for full details.
Why This Matters to Us
Our school community reflects diverse backgrounds and needs. We recognise that clear communication and effective resolution of concerns are vital to ensuring equity and inclusion for all children. Our complaints process is designed to uphold these principles, reflecting our commitment to fairness and respect.
By handling complaints constructively, we demonstrate our dedication to continuous improvement — a core part of striving for our BEST.
Next Steps
If you have a concern or wish to raise a complaint, please:
- Speak to your child’s class teacher in the first instance.
- Contact the school office to arrange a meeting with a member of the leadership team if needed.
- Review the attached complaints procedure document for guidance on formal steps.
We encourage open dialogue and are here to listen and support you and your child.